Privacy Policy

GENERAL TERMS AND CONDITIONS OF SALE AND USE

1. General Information

This website is operated by Les Bras cleaning agency Inc.

By accessing this site and making a purchase, you fully accept these Terms and Conditions.

2. Products and universes

Les Bras Cleaning Agency Inc. offers a carefully selected range of products for the home and well-being, including:

• Scented candles 
• High-end cleaning products 
• Diffusers and room fragrances 
• Care and maintenance products 

Each product is selected with particular attention paid to quality, aesthetics and customer experience.

3. Product Presentation

We make every effort to present our products accurately. However:

• Slight variations may exist (color, fragrance, finish) 
• Some products may have characteristics specific to natural or artisanal products 
• The output may vary depending on the conditions of use 

4. Use of candles – Responsibility

Candles must be used with care and vigilance.

By using our products, you agree to comply with the following guidelines:

• Never leave a burning candle unattended 
• Keep it away from all flammable materials 
• Use a stable, heat-resistant surface 
• Keep out of reach of children and animals 

Les Bras cleaning agency Inc. declines all responsibility in the event of:

• Fire, burn or property damage 
• Improper or negligent use 
• Failure to comply with safety instructions 

The use of candles is at the user's own risk.

5. Use of cleaning products – Responsibility

Our cleaning products are designed for effective and safe use when used correctly.

Before use, it is recommended to:

• Test the product on a small, discreet area 
• Follow the instructions specific to each product 
• Use the products according to their intended use 

Les Bras cleaning agency Inc. cannot be held responsible for:

• Surface damage (discoloration, alteration, deterioration) 
• Allergic reactions or individual sensitivities 
• Misuse or inappropriate use 

6. Prices and payments

• All prices are displayed in Canadian dollars (CAD) 
• Applicable taxes (GST/QST) are added at checkout 
• Prices are subject to change at any time without notice 

Secure payment by credit card — no fees

7. Orders

We reserve the right to:

• Refuse or cancel any order 
• Limit the quantities purchased 
• Refuse any transaction deemed fraudulent or abusive 

Once confirmed, an order cannot be modified or cancelled.

8. Delivery

• Delivery times are provided for informational purposes only 
• Additional delays may occur beyond our control 
• The client is responsible for the accuracy of the information provided 

We are not responsible:

• Losses due to an incorrect address 
• Delays attributable to carriers 

9. Returns and exchanges

Due to the nature of the products offered:

Items not eligible for return:

• Products used or opened 
• Candles already lit 
• Hygiene products 

A return can only be accepted if:

• The product is unused and in its original condition 
• The request must be made within 7 to 14 days of receipt 

Delivery charges are non-refundable, except in the case of a defect.

10. Damaged or defective products

If a product is received damaged:

• Contact us within 48 hours 
• Provide photos as evidence 

Depending on the situation, we may be able to offer:

• A replacement 
• A loan 
• A refund 

11. Intellectual Property

All content on the site (texts, images, logo, visuals) is the exclusive property of Les Bras cleaning agency Inc.

Any reproduction, distribution or use without authorization is strictly prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, Les Bras Cleaning Agency Inc. shall not be held liable for:

• Indirect or consequential damages 
• Allergic reactions 
• Improper use of products 

13. Personal Information

Your personal information is treated with rigor and confidentiality, in accordance with our privacy policy.

14. Applicable Law

These Terms are governed by the laws in force in the province of Quebec (Canada).

15. Modifications

We reserve the right to modify these Terms at any time. The current version is the one published on the website.

16. Contact

 info@lesbras.com
 +1 (514) 219-4097

 TERMS & CONDITIONS

1. General Information

This website is operated by Les Bras cleaning agency Inc.

By accessing this site and placing an order, you agree to be bound by these Terms & Conditions.

2. Products & Experience

Les Bras cleaning agency Inc. offers a curated selection of home and lifestyle products, including:

• Scented candles 
• Premium cleaning products 
• Diffusers and home fragrances 
• Care and maintenance products 

Each product is carefully selected with a strong focus on quality, aesthetics, and overall experience.

3. Product Presentation

We strive to present all products as accurately as possible. However:

• Slight variations in color, scent, or finish may occur 
• Natural or artisanal products may present minor differences 
• Results may vary depending on usage conditions 

4. Candle Use – Liability

Candles must be used with care and attention.

By using our products, you agree to the following:

• Never leave a burning candle unattended 
• Keep away from flammable materials 
• Place on a stable, heat-resistant surface 
• Keep out of reach of children and pets 

Les Bras cleaning agency Inc. shall not be held liable for:

• Fire, burns, or property damage 
• Improper or negligent use 
• Failure to follow safety instructions 

All candle use is at the user's own risk.

5. Cleaning Products – Liability

Our cleaning products are designed for effective and safe use when used properly.

Before use, it is recommended to:

• Test on a small, inconspicuous area 
• Follow all product-specific instructions 
• Use only as intended 

Les Bras cleaning agency Inc. shall not be held liable for:

• Surface damage (discoloration, deterioration, etc.) 
• Allergic reactions or sensitivities 
• Improper or inappropriate use 

6. Pricing & Payments

• All prices are listed in Canadian dollars (CAD) 
• Applicable taxes (GST/QST) are added at checkout 
• Prices may be modified at any time without notice 

Secure credit card payment — no additional fees

7. Orders

We reserve the right to:

• Refuse or cancel any order 
• Limited quantities purchased 
• Reject any transaction deemed fraudulent or abusive 

Once confirmed, an order cannot be modified or canceled.

8. Shipping

• Shipping times are estimates only 
• Delays may occur beyond our control 
• Customers are responsible for providing accurate shipping information 

We are not responsible for:

• Lost packages due to incorrect address 
• Carrier-related delays 

9. Returns & Exchanges

Due to the nature of our products:

 Non-returnable items include:

• Used or opened products 
• Burned candles 
• Hygiene-related products      

Returns may be accepted only if:

• The product is unused and in original condition 
• The request is made within 7–14 days of delivery 

Shipping fees are non-refundable unless the item is defective.

10. Damaged or Defective Products

If you receive a damaged product:

• Contact us within 48 hours of delivery 
• Provide photos as proof 

We may offer:

• Replacement 
• Store credit 
• Refund 

11. Intellectual Property

All content on this website (text, images, logo, visuals) is the exclusive property of Les Bras cleaning agency Inc.

Any reproduction or use without prior written consent is strictly prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, Les Bras Agence de Nettoyage Inc. shall not be held liable for:

• Indirect or consequential damages 
• Allergic reactions 
• Improper use of products      

13. Personal Information

Your personal information is handled with care and in accordance with our Privacy Policy.

14. Governing Law

These Terms & Conditions are governed by the laws of the Province of Quebec (Canada).

15. Changes

We reserve the right to update these Terms at any time. The version published on this site prevails.

16. Contact

info@lesbras.com
+1 (514) 219-4097