Privacy Policy

 PRIVACY POLICY (FR)

1. Information Collection

Les Bras cleaning agency Inc. collects certain personal information when you:

• Make a purchase 
• Browse our site 
• Contact us 

This information may include:

• Name 
• Address 
• E-mail 
• Phone number 
• Payment information (securely processed by third parties) 

2. Use of data

Your information is used for:

• Processing your orders 
• Communicating with you 
• Improve your experience 
• Send offers (if you have consented) 

3. Information Sharing

We never sell your data.

They can only be shared with:

• Secure payment providers 
• Delivery services 
• Technology platforms (e.g., Shopify) 

4. Information Protection

We implement appropriate security measures to protect your data.

5. Your rights (Law 25 – Quebec)

You have the right to:

• Access your data 
• Correct your information 
• Request the deletion of your data 

📧 For any inquiries: info@lesbras.com

6. Cookies

We use cookies to improve your browsing experience and analyze traffic.

7. Modifications

This policy may be updated at any time.

8. Contact

info@lesbras.com
+1 (514) 219-4097

 PRIVACY POLICY (EN)

1. Information Collection

Les Bras cleaning agency Inc. collects personal information when you:

• Make a purchase 
• Browse our website 
• Contact us 

This may include:

• Name 
• Address 
• E-mail 
• Phone number 
• Payment details (securely processed by third parties) 

2. Use of Information

Your information is used to:

• Process orders 
• Communicate with you 
• Improve your experience 
• Send marketing communications (if consent is given) 

3. Sharing Information

We never sell your data.

Information may be shared with:

• Payment providers 
• Shipping carriers 
• Website platforms (eg, Shopify) 

4. Data Protection

We implement appropriate security measures to protect your information.

5. Your Rights (Quebec Law 25)

You have the right to:

• Access your data 
• Correct your information      
• Request deletion 

Contact: info@lesbras.com

6. Cookies

We use cookies to improve browsing and analyze traffic.

7. Changes

This policy may be updated at any time.

8. Contact

 info@lesbras.com
+1 (514) 219-4097

REFUND POLICY (FR)

Returns and refunds

Due to the nature of our products, certain conditions apply.

Ineligible items:

• Products used or opened 
• Candles lit 
• Hygiene products 

Return conditions

A return may be accepted if:

• The product is unused      
• In its original packaging 
• Request made within 7 to 14 days of receipt 

Defective products

If a product is damaged:

• Contact us within 48 hours 
• Provide photos 

We will be able to offer:

• Replacement 
• Credit 
• Refund 

Costs

• Delivery charges are non-refundable 
• Return shipping costs are the responsibility of the customer (except in the case of a defect) 

 info@lesbras.com

REFUND POLICY (EN)

Returns & Refunds

Non-returnable items:

• Used or opened products 
• Burned candles 
• Hygiene products 

Return conditions

Returns may be accepted if:

• Item is unused 
• In original packaging 
• Requested within 7–14 days of delivery 

Damaged items

If damaged:

• Contact us within 48 hours 
• Provide photos 

We may offer:

• Replacement 
• Store credit 
• Refund 

Fees

• Shipping fees are non-refundable 
• Return shipping costs are the customer's responsibility (unless defective) 

info@lesbras.com

DELIVERY POLICY (FR)

Time limit

Delivery times are estimated and may vary depending on the destination and carrier.

Shipping

• Orders are processed quickly after confirmation 
• Delivery times may vary during periods of high demand 

Responsibility

The customer is responsible for providing an accurate address.

We are not responsible for:

• Carrier delays 
• Parcels lost or misdelivered due to incorrect information 

Follow up

A tracking number can be provided when available.

 info@lesbras.com

SHIPPING POLICY (EN)

Delivery Times

Shipping times are estimates and may vary depending on location and carrier.

Processing

• Orders are processed shortly after confirmation 
• Delays may occur during peak periods 

Responsibility

Customers are responsible for providing accurate shipping information.

We are not responsible for:

• Carrier delays 
• Lost packages due to incorrect address 

Tracking

Tracking numbers may be provided when available.